Costa Rica has issued a state of emergency.

The country will shut down its borders to foreigners and non-residents starting 11:59 p.m. on Wednesday, March 18. The restriction applies to the country's ports of entry via land, air or sea.

Starting immediately, citizens and residents who arrive in Costa Rica will be subjected to a mandatory 14-day quarantine, President Alvarado said.

The travel restrictions will continue through at least Sunday, April 12 at 11:59 p.m. Travelers with a layover in Costa Rica will still be allowed to transit through Costa Rica's airports. Costa Rica is not enforcing any restrictions on leaving the country, though Health Minister Daniel Salas warned strongly against non-critical travel and tourists who are in the country can leave Costa Rica in orderly fashion.

The resort is waiving all cancellation penalties over this time period for all International travelers. We will be refunding any reservations affected over this period of time if the reservation was made directly with the resort via phone or website. Any reservations outside this time frame is subject to our normal 3 day cancellation policy (with Christmas / New Years as an exception - Reservations over those days are non-refundable).

If you have made a reservation through a travel agency or through a 3rd party (such as Expedia, etc.). We recommend contacting them directly for cancellations. We will be waiving their hotel cancellation penalties for the resort over this time period.

Dear guest:

To address the current situation with the coronavirus, we want to put your mind at ease and advise you of the additional health and safety measures we're taking to help keep our guests and employees safe:

All Housekeeping staff service and clean/sanitize guestrooms each day. To ensure guest safety in their personal space, our housekeepers are equipped with gloves and masks.
All "high-touch" areas are now being treated with additional disinfectant/sanitizer on a Constant basis (public door handles, tabletops, etc.)
Hand sanitizer is available in the common areas for your use (lobby, restaurants, bars, meeting rooms)
Staff has been trained in preventing the spread of coronavirus and we will continue to ensure that hygiene and cleanliness remain our top priority throughout every facet of our operation.

Any guests presenting symptoms of upper respiratory illness such as cough, fever, cold symptoms, will be asked to self-isolate in their room and will be tested for the virus with local government health officials.

The resort is accepting cancellations through March 31st, 2020 with no penalties. Beyond that our flexible policy allows for cancellations up to 72 hours in advance.

In addition to the above, we remain available to answer any specific questions you may have. Should you have further questions, please call the resort of email us directly at [email protected] or reach out to us via social media.

We hope to welcome you to our beautiful resort soon!

Kind Regards,
Andres Mocny, General Manager